These terms apply to all work carried out by Queensland Detailing, a trading name of Queensland Mobile Detailing (ABN 38 736 178 577). By making a booking you agree to them.
1. Bookings and quotes
Prices shown on our website are guides based on vehicle size. The final price is confirmed before we start work.
Vehicles that are heavily soiled, have significant pet hair, mould, sand, smoke odour, bodily fluids or excessive rubbish may attract an additional charge. If we find this on arrival, we will tell you the revised price before starting, and you are free to decline.
A booking is confirmed once we have agreed a date, time and service with you by phone, text or email.
2. Access, water and power
We are a mobile service and come to you. To carry out the work we need:
- Safe, legal and reasonable access to the vehicle.
- Enough space around the vehicle to work, roughly one car space on each side where possible.
- A shaded or covered area where available, as direct sun affects the quality of some work.
Water and power access at your location is helpful but not essential. Please tell us when booking if neither is available so we can come prepared.
If we arrive and cannot safely access the vehicle, or the location makes the work impractical, we may need to reschedule. A call-out fee may apply.
3. Cancellations and rescheduling
Please give us as much notice as you can. We ask for at least 24 hours' notice to cancel or move a booking.
If you cancel with less than 24 hours' notice more than once, or we arrive and nobody is there and the vehicle is not accessible, we may charge a call-out fee to cover travel and the lost slot.
We will never charge you for a cancellation caused by weather, illness or anything outside your control.
4. Weather
Interior work can usually go ahead in wet weather if there is covered space available. Exterior work generally cannot.
If the weather is genuinely against us, we will contact you to reschedule at no cost. We would rather move your booking than do a job we are not happy with.
5. Payment
Payment is due on completion, once you have walked through the finished job with us and are happy with the result. We accept card and bank transfer.
For larger jobs or repeat commercial work we may agree different terms in writing beforehand.
6. Your vehicle and pre-existing condition
Please remove valuables, cash, electronics, personal documents and anything fragile from the vehicle before we start. We are not responsible for loss of items left in the vehicle.
Detailing can reveal pre-existing damage that was hidden under dirt, such as paint defects, chips, scratches, stone damage, worn clear coat, cracked trim, stained or perished upholstery, or failing seals. Revealing existing damage is not the same as causing it, and we are not responsible for it.
If we notice something before starting that we think may be a risk, we will point it out to you and agree how to proceed.
We reserve the right to decline or stop work on a vehicle where we believe the finish, trim or components are too fragile to work on safely.
7. Results and limits
We will always do our best work, but detailing has limits. Some things cannot be fully corrected by cleaning alone, including deep scratches, etching, dents, permanent dye transfer, burns, tears, heavy oxidation and odours that have soaked into foam or padding.
Where we think a result will fall short of what you are hoping for, we will tell you before we begin rather than after.
8. If you are not happy
Tell us. If something has been missed, contact us within 48 hours of the job and we will come back and put it right where it is reasonable to do so.
Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law.
9. Liability
We hold appropriate insurance for the work we carry out. To the extent permitted by law, our liability for any claim is limited to re-performing the service or refunding the amount you paid for it.
We are not liable for indirect or consequential loss, such as lost time or lost income.
10. Photos of your vehicle
We often photograph our work for our website and social media. Photos focus on the vehicle, not on you, your home or your number plate. If you would prefer we did not photograph your car, just say so and we will not.
11. Changes to these terms
We may update these terms from time to time. The version published on this page at the time of your booking is the version that applies.
12. Contact
Questions about these terms? Contact us:
- Email: bookings@queenslanddetailing.com.au
- Phone: 0477 328 096
- Post: Queensland Detailing, 2C Quandong Street, Ashgrove QLD 4060
These terms are governed by the laws of Queensland, Australia.