Queensland Detailing (a trading name of Queensland Mobile Detailing, ABN 38 736 178 577) respects your privacy. This policy explains what information we collect when you book a detail or contact us, why we collect it, and what we do with it.
What we collect
We only collect information we actually need in order to quote, book and complete a detail for you. That usually means:
- Your name, so we know who we are meeting.
- Your phone number and email address, so we can confirm the booking and let you know if anything changes.
- Your suburb and address, so we can get to the vehicle and work out travel.
- Vehicle details such as size, type and condition, so we can quote accurately.
- Anything you tell us in the message field, for example pet hair, stains or preferred days.
We do not collect or store your payment card details. Payments are made by card or bank transfer at the time of service, and card payments are handled by our payment provider, not by us.
Website analytics and advertising
This website uses Google Analytics and Google Ads conversion tracking. These tools use cookies and similar technologies to tell us things like how many people visited the site, which pages they looked at, roughly where in the world they are, and whether a visit came from one of our ads.
This information is reported to us in aggregate. We do not use it to identify individual visitors. Google may use this data in line with its own privacy policy, which you can read at policies.google.com/privacy.
You can opt out of Google Analytics entirely using the Google Analytics opt-out browser add-on, or block cookies in your browser settings. The site will still work normally.
How we use your information
We use what you give us to:
- Prepare a quote and confirm your booking.
- Contact you about your booking, including running late, weather changes or rescheduling.
- Take payment for work completed.
- Keep basic records of work done, which helps if you book with us again.
- Ask for feedback or a review after the job, if you are happy for us to.
We do not send marketing emails or texts unless you have asked us to. If we ever do, every message will have a clear way to opt out.
Who we share it with
We do not sell your personal information, and we do not share it with third parties for their marketing.
We do share limited information with service providers who help us run the business, and only as far as they need it. That includes our website host, our booking and email providers, our payment provider, and our accountant. These providers are bound by their own privacy obligations.
We may also disclose information where we are required to by law.
How we store and protect it
Your information is stored in our booking records and email account, both of which are password protected with multi-factor authentication enabled. We keep booking records for as long as we reasonably need them for business and tax purposes, and then delete them.
No system is completely secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.
Accessing, correcting or deleting your information
You can ask us at any time to tell you what personal information we hold about you, to correct anything that is wrong, or to delete your details from our records. Email bookings@queenslanddetailing.com.au or call 0477 328 096 and we will action it.
We will not charge you for this, and we will respond within a reasonable time.
Children
Our services are aimed at vehicle owners. We do not knowingly collect personal information from children.
Changes to this policy
If we change how we handle personal information, we will update this page and change the date at the top.
Contact us
If you have a question or a complaint about privacy, please get in touch and we will do our best to sort it out:
- Email: bookings@queenslanddetailing.com.au
- Phone: 0477 328 096
- Post: Queensland Detailing, 2C Quandong Street, Ashgrove QLD 4060
If you are not satisfied with how we have handled your complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.